nay24 Privacy Policy

nay24 is an online casino and sports betting platform serving Pakistani players at nay24.net. We are committed to protecting the personal data of every individual who interacts with our Platform — from the moment a visitor first lands on the homepage to the ongoing management of a registered player account, including all PKR deposit and withdrawal transactions processed via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported Pakistani payment methods.

This Policy applies to all users of the nay24 Platform, including registered account holders, visitors who browse without registering, and individuals who contact us through customer support channels. It covers all personal data collected through the Platform, our mobile web interface, email communications, live chat, and any other communication channel we operate.

nay24 operates under internationally recognised gaming standards and maintains data protection practices consistent with those standards. We take seriously our responsibility to Pakistani players who entrust us with sensitive personal and financial information, and this Policy is our formal account of how that trust is honoured in practice.

nay24 collects the following categories of personal data from users of the Platform. The specific data collected in each category varies depending on the services you use and the account features you access.

nay24 collects personal data through the following channels and mechanisms:

• Account registration forms — when you provide your name, date of birth, mobile number, email address, and residential address to create your nay24 account.
• KYC documentation submissions — when you upload identity documents including your CNIC, passport, or proof of address to complete account verification.
• Deposit and withdrawal transactions — when you initiate payment transactions via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other supported Pakistani payment methods.
• Customer support interactions — when you contact nay24 via live chat, email ([email protected]), or any other support channel we operate.
• Account settings updates — when you modify your registered details, update payment methods, or configure responsible gaming tool settings in your Mine dashboard.
• Marketing preference submissions — when you opt in or opt out of promotional communications via account settings or email unsubscribe links.

• Browser and device information collected automatically when you access nay24.net, including IP address, browser type, device model, operating system, and network connection type (relevant for Pakistani 4G networks on Jazz, Ufone, Telenor, and Zong).
• Session data, including login timestamps, session durations, pages visited, game interactions, and bet placement activity — collected via our Platform's logging systems.
• Cookie and similar tracking technologies as described in Section 10 of this Policy.

• Identity and document verification providers engaged by nay24 to process KYC submissions and confirm document authenticity.
• Payment processing partners, including JazzCash and EasyPaisa operator networks, who provide transaction confirmation data necessary for crediting deposits and processing withdrawals.
• Fraud prevention and anti-money laundering screening services that may provide risk signals or flags based on publicly available information or shared industry data.

nay24 processes personal data for the following defined purposes. Each purpose is tied to a specific legal basis as set out in Section 5 of this Policy.

• Account Management: Creating, maintaining, and managing your nay24 player account, including authentication, account settings, and Mine dashboard functionality.
• Service Delivery: Providing access to casino games, sports betting markets (including PSL, Pakistan internationals, and other cricket fixtures), slot games, live dealer tables, and all other Platform features.
• Payment Processing: Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, bank transfers, and other supported payment methods; maintaining accurate transaction records.
• Identity Verification (KYC): Verifying the identity, age (21+), and residential address of account holders in compliance with applicable anti-money laundering and responsible gaming obligations.
• Legal and Regulatory Compliance: Meeting obligations under applicable gaming regulations, anti-money laundering requirements, and data protection standards.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, account takeover, and other security threats — including through real-time login anomaly detection and device fingerprinting.
• Responsible Gaming: Administering responsible gaming tools including deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion in accordance with your account settings.
• Customer Support: Responding to support queries submitted via live chat or email in Urdu and English; maintaining support interaction records for quality assurance.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve Platform performance, game library curation, and user experience design.
• Marketing (Opt-In Only): Sending promotional communications about nay24 bonuses, new games, PSL betting offers, and platform news — only to players who have explicitly opted in to receive such communications.

nay24 processes personal data on the following legal bases, depending on the specific processing activity:

• Performance of a Contract: Processing necessary to deliver the services you have agreed to receive by registering an account and accepting nay24's Terms and Conditions — including account management, game access, and payment processing.
• Legal Obligation: Processing required to fulfil nay24's obligations under applicable gaming regulations and anti-money laundering standards — including KYC verification, identity document retention, and transaction record maintenance.
• Legitimate Interests: Processing necessary for nay24's legitimate interests in fraud prevention, Platform security, responsible gaming administration, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit, informed, and freely given consent — specifically for optional marketing communications. You may withdraw consent at any time through your account settings or by contacting support, without affecting the lawfulness of processing prior to withdrawal.

nay24 does not sell, rent, or trade personal data to unaffiliated third parties for their own commercial purposes. We share personal data with third parties only in the following specific circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash network operators, EasyPaisa (Telenor Microfinance Bank), and banking partners (HBL, UBL, Meezan Bank) — to process your PKR deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify CNIC authenticity, document liveness, and address confirmation as part of nay24's player verification process.
• Game content suppliers: Certified game providers (such as Pragmatic Play, NetEnt, PG Soft, and others) whose games are hosted on the Platform — limited to the technical data required for game session delivery.
• Fraud and AML screening services: Third-party services that provide risk signals to support nay24's fraud prevention and anti-money laundering compliance obligations.
• IT infrastructure and cloud providers: Hosting and infrastructure service providers engaged to operate and secure the Platform's technical environment.
• Customer support platform providers: Live chat and ticketing system providers through which nay24's Urdu and English support agents interact with players.

nay24 may disclose personal data to regulatory authorities, law enforcement agencies, or other competent public authorities where required to do so by applicable law, court order, or gaming regulation. Such disclosures will be made only to the extent required and will be recorded in nay24's compliance logs.

Some of nay24's service providers and game content suppliers are located outside Pakistan. Where personal data is transferred to recipients in other countries, nay24 takes appropriate steps to ensure that such transfers are conducted with adequate protection for the data subject, including through the use of contractual safeguards, data processing agreements, and restrictions on the recipient's permitted use of the transferred data.

Game session data shared with third-party game providers for the purpose of delivering game content is subject to those providers' own data processing agreements with nay24, which require them to use the data solely for game delivery purposes and to maintain appropriate security standards.

nay24 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytics purposes.

nay24 implements a layered security architecture designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. Security measures in place include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the nay24 Platform is encrypted using 256-bit SSL/TLS — the same encryption standard used by major Pakistani banks including HBL and Meezan Bank. This protects your login credentials, PKR transaction data, and personal details in transit.
• Two-Factor Authentication (2FA): Optional but strongly recommended 2FA using SMS OTP to your registered Pakistani mobile number, providing additional protection against unauthorised account access even where credentials are compromised.
• Real-Time Login Anomaly Detection: Automated monitoring that flags logins from unusual locations, devices, or patterns, triggering additional verification and generating immediate alert notifications to registered users.
• Account Lockout Protection: Temporary account lock triggered after five consecutive failed login attempts, with an automated unlock process sent to the registered contact details.
• Data Encryption at Rest: Sensitive personal data, including identity documents and financial information, is encrypted at rest within nay24's secure storage infrastructure.
• Access Controls: Personal data is accessible only to nay24 personnel who require it to perform their defined role functions, under strict role-based access control policies reviewed regularly.
• Third-Party Security Audits: nay24's security infrastructure is subject to regular third-party penetration testing and vulnerability assessments to identify and address potential weaknesses before they can be exploited.

While nay24 employs robust technical and organisational security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in account security by maintaining a strong, unique password, enabling 2FA, and promptly reporting any suspicious account activity to nay24 support.

nay24 uses cookies and similar tracking technologies to deliver and improve the Platform experience for Pakistani players. Cookies are small text files stored on your device by your browser when you access nay24.net. They enable the Platform to recognise your device, maintain your login session, and recall preferences across visits.

• Strictly Necessary Cookies: Essential for the Platform to function — including session authentication cookies that keep you logged in during your nay24 session, and security cookies that support fraud prevention functions. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Enable the Platform to remember your preferences, such as your preferred game category, language settings, and responsible gaming tool configurations, so they persist between sessions without requiring you to re-enter them each time.
• Analytics Cookies: Used to collect aggregated information about how players navigate the Platform — including which game categories are most visited, typical session lengths, and common entry points. This data is used in anonymised form to improve the Platform experience. Where analytics tools set cookies, they are configured to anonymise IP addresses.
• Marketing Cookies: Set only where you have explicitly opted in to receive personalised promotional content. These cookies help nay24 deliver relevant bonus offers and cricket betting promotions that reflect your stated preferences and Platform activity.

You may manage or disable cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Disabling strictly necessary cookies will affect your ability to use core Platform features including login and session management. Instructions for managing cookie settings are available in your browser's help documentation.

As a data subject whose personal data is processed by nay24, you have the following rights with respect to your personal data. To exercise any of these rights, please contact nay24's customer support team via live chat or at [email protected]. We aim to respond to all rights requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data nay24 holds about you, along with information about the purposes for which it is processed and the categories of third parties to whom it has been disclosed.
• Right to Rectification: You have the right to request correction of any personal data held about you that is inaccurate, incomplete, or out of date. You may update many details directly through your nay24 account settings; for changes to core identity data, please contact support.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. This right is subject to nay24's legal retention obligations — data that must be retained for regulatory compliance (such as transaction records and KYC documents) cannot be deleted before the applicable retention period expires.
• Right to Restrict Processing: You have the right to request that nay24 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is contested or while an objection to processing is under consideration.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive a copy of the data you have provided to nay24 in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes — including profiling related to direct marketing. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

If nay24 becomes aware or has reasonable grounds to suspect that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended pending investigation. If the suspicion is confirmed, the account will be permanently closed, all data will be deleted in accordance with applicable legal obligations, and deposited funds (minus applicable transaction costs) will be returned to the payment method used, as set out in nay24's Terms and Conditions.

If you are a parent or guardian and believe that a minor may have registered on nay24 using false information, please contact our support team immediately at [email protected] or via live chat so that we can take prompt action.

nay24 may send promotional communications to registered players regarding bonus offers, new game launches, PSL cricket betting promotions, loyalty programme updates, and other nay24 Platform news. Such communications are sent only to players who have explicitly opted in to receive them at the time of registration or through subsequent account settings updates.

Marketing communications may be delivered via email, SMS to your registered Pakistani mobile number, or push notifications if you have enabled them through your browser. Each marketing communication will include a clear and functional opt-out mechanism.

• Click the unsubscribe link included in any nay24 marketing email — your preference will be updated within 5 business days.
• Update your marketing communication preferences directly in your nay24 account settings under the Mine dashboard at any time.
• Contact nay24 customer support via live chat or at [email protected] and request removal from marketing communications.

Opting out of marketing communications does not affect your ability to receive transactional or service-related communications from nay24, such as account security alerts, deposit confirmations, withdrawal notifications, and responsible gaming reminders — which are sent regardless of marketing preference as they are necessary for account management.

nay24 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform services. Where an amendment materially affects how we process your personal data, we will provide advance notice by posting a notification on the Platform and, where appropriate, by sending notice to your registered email address or Pakistani mobile number.

The updated Policy will take effect on the date indicated at the top of the document ("Last Updated" date). Your continued use of the nay24 Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with any amendment, you should cease using the Platform and may request account closure as described in nay24's Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by nay24, please contact us through the following channels:

• Live Chat: Available 24/7 on the nay24 Platform — recommended for the fastest response (average 3–5 minutes, available in Urdu and English)
• Email: [email protected] — please include "Privacy Request" or "Privacy Complaint" in the subject line for prioritised routing

nay24 aims to resolve all privacy-related queries within 30 calendar days of receipt. Where a query or complaint is complex or requires escalation, we will acknowledge receipt within 5 business days and provide a realistic timeline for full resolution.

If you are not satisfied with nay24's response to a privacy complaint after following the process above, you may have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction, or to seek resolution through nay24's internal dispute resolution process as described in the Terms and Conditions.